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Capella 4050 Assessment 3

Capella 4050 Assessment 3 Care Coordination Presentation to Colleagues

Student Name

Capella University

NURS-FPX 4050 Coord Patient-Centered Care

Prof. Name



Welcome to all my colleagues for this presentation on care coordination. In this presentation, I will discuss collaboration strategies with patients and families, the impact of change management on patient experience, and the ethical approach to care coordination. Further, I will highlight the effects of healthcare policies on patients’ experiences and outcomes. Lastly, I will discuss the role of nurses in coordination and continuum of care. Let us begin!

Collaboration Strategies with Patients and Their Families

Improving patient and family collaboration is imperative to provide coordinated and patient-centered care. This is possible by employing collaboration strategies that are culturally sensitive and substantially effective. These strategies include establishing open and transparent communication with patients and their families. It requires integrating layman or plain language to explain medical information that patients and their families understand (Kwame & Petrucka, 2020).

Consequently, patients and their families will be able to comprehend complex medical terms and procedures, which can improve their adherence towards the treatment regimen. Secondly, providing drug-specific education, personalized for individuals about the prescribed medications usage and side effects, will engage patients in their healthcare, eventually enhancing the management of their health conditions and improving patient-provider collaboration (Shlobin et al., 2021). The interventions that can further facilitate this strategy are the utilization of visual aids, the provision of customized pamphlets or brochures on drug information, and online resources to supplement verbal explanations. 

On the other hand, nurses must communicate using culturally competent techniques while dealing with diverse groups of patients to prevent any disrespect to their cultural beliefs (Stubbe, 2020). This requires integrating culturally competent strategies, such as culturally sensitive education, encouraging cultural awareness by knowing one’s culture, and involving language interpreters to understand cultural language and overcome language barriers (Sharifi et al., 2019). Nurses must be educated on patients’ cultural values by engaging with patients and families to learn about their cultural values.

Moreover, they must reflect on their cultural values and beliefs relevant to healthcare to understand patients’ cultural perspectives. Lastly, to overcome language barriers due to cultural language, cultural competency can be developed by involving language interpreters proficient in the cultural language of patients. This will lead them to make patient-centered care plans according to their health needs and cultural values. Ultimately, it will improve patients’ adherence to treatment plans and enhance health outcomes (Chae et al., 2020). 

Change Management Affecting Elements of Patient Experience

In this section, I will discuss multiple aspects of change management within healthcare that affect various elements of patient experience. Firstly, it is significant to understand the difference between patient experience and patient satisfaction. According to the Agency for Healthcare Research and Quality (2022), patient satisfaction is meeting patient’s expectations of care during the course of treatment. Whereas patient experience refers to patient interactions throughout the treatment and care within a healthcare organization.

Coordinated and continuous care advances patients’ experiences throughout their treatment period, eventually enhancing their satisfaction levels. Change management holds critical value within healthcare settings to drive positive changes, such as improving patient experience and delivering high-quality patient care tailored to their preferences and health needs. These change management aspects include training healthcare staff on acquiring new skills and knowledge to drive changes.

For instance, integrating healthcare information technology (HIT) within the organization necessitates staff training to use new technology effectively. Utilizing these technologies improves patients’ health outcomes, directly impacting positive patient experience (Mullen-Fortino et al., 2019). The training and education programs will ensure that staff can effectively adapt to changes while providing the best quality of care treatments to patients. 

Leadership is another crucial aspect of change management, assisting in organizing nursing workflows, promoting care coordination, and reducing the chances of adverse events. This results in positive experiences for the patient while receiving care and treatment from effectively managed teams (Cummings et al., 2020). Lastly, interprofessional collaboration among healthcare providers impacts patient experiences. Shared making, teamwork, and improved communication during the change management process result in better health outcomes for the patient and seamless operations, eventually enhancing patient satisfaction. 

Rationale for Care Coordination Plans Based on Ethical Decisions-Making

Now, I will discuss the rationale for developing coordinated care plans based on ethical decision-making. When the ethical approach is selected to develop care plans, healthcare providers ensure that the treatment plan aligns with ethical principles. Ethical principles like beneficence and non-maleficence within coordinated care plans prevent the potential harm associated with treatment. Healthcare providers seek to promote the well-being of patients by striving to provide patient-centered care that suits patients’ health needs and preferences and is driven by interprofessional collaboration (Håkansson Eklund et al., 2019).

Coordinated care plans that integrate principles of justice also promote fairness in treating patients and reduce health disparities due to ethnic and socioeconomic differences. The ethical principle of informed consent and confidentiality within coordinated care plans enhances patient trust in healthcare systems as they are given the right to decide. Confidentiality safeguards their personal health information (Bani Issa et al., 2020). 

The implications of implementing coordinated care plans driven by ethical principles include improved patient outcomes, as patients are likely to adhere to treatments when they receive patient-centered care (Grote & Berens, 2019). Furthermore, enhanced patient trust in healthcare results from ethically-corrected coordinated care plans as their interests are prioritized and personal health data are secured appropriately. Healthcare organizations acquire a positive reputation when they deliver coordinated care that prioritizes morals and ethics, which attracts more patients and healthcare providers.

The underlying assumptions that may influence decision-making for ethically correct coordinated care plans are that every patient has inherent dignity and respect, and healthcare decisions must support this dignity. Furthermore, healthcare professionals are supposed to deliver care based on ethically sound decisions to fulfill their professional duties. Besides, patients have the capacity for self-determination and the right to make decisions about their health due to autonomy, which can guide decision-making in developing care coordination plans.

Impact of Healthcare Policy on Outcomes and Patient Experiences

In this section, the specific healthcare policy provision I will highlight is the Affordable Care Act (ACA). The ACA has provided multiple benefits to patients that improve their health outcomes and patient experiences. For instance, the health policy provision prohibits health insurers from charging higher or denying coverage to patients with pre-existing conditions such as hypertension and diabetes.

Ultimately, patients suffering financially and facing health disparities can access healthcare services to improve health outcomes by early intervention (Bellerose et al., 2022). Furthermore, patient experience is enhanced when patients with pre-existing conditions obtain health insurance coverage to treat the conditions with uninterrupted care, resulting in higher patient satisfaction levels and improved patient experience.

Similarly, the Medicaid Expansion by ACA improves patient outcomes by enhancing the number of individuals with health insurance coverage. This leads to better access to preventive care, early diagnosis and intervention, and care coordination and continuum. As a result, patient health outcomes are improved, alleviating the global burden of healthcare issues (Bellerose et al., 2022). 

Role of Nurses in Care Coordination and Continuum

This is the last part of the presentation, where I will call your attention to the nurse’s vital responsibility in the coordination and continuum of care. Nurses, being the primary caretakers of patients, must play a considerable role in promoting ongoing care coordination. We must be aware of our roles in this regard. Nurses are dedicated patient advocates who prioritize their patients’ health and communicate effectively with healthcare providers about their health needs and preferences.

Nurses are also responsible for implementing a nursing code of ethics, such as non-maleficence, beneficence, veracity, and justice within care coordination to ensure patients are provided with ethically and morally correct treatments. When the care coordination is ethically delivered, patients will adhere better to treatment plans and improve their health conditions (Bani Issa et al., 2020). Furthermore, they bridge the communication gap between patients and physicians and ensure care plans are tailored to patients’ health requirements.

Lastly, nurses promote coordination and continuum of care by collaborating effectively with interdisciplinary teams to ensure they deliver proper patient care and treatment (Luther et al., 2019). It is high time we know our roles and responsibilities in care coordination and maintenance so patients receive the necessary care treatments.


Care coordination is an effective way of providing patient-centered care that improves health outcomes and ameliorates patient experience. For this purpose, I discussed collaboration strategies that nurses could employ with the patient and their families, including clear communication, simple language, encouraging family support, and culturally competent communication. Furthermore, I talked about change management aspects that can drive positive health outcomes and improve patient experience.

Additionally, I shared health policy provisions of ACA that can improve patient experience, and lastly, I discussed the role of nurses in care coordination and its continuum. The key learnings from this presentation are that care coordination is efficacious in improving health outcomes, patient experience, and satisfaction. This requires the practical application of evidence-based collaborative strategies that permit patient-centered care.  Thank you. 


Agency for Healthcare Research and Quality. (2022). What is patient experience?

Bani Issa, W., Al Akour, I., Ibrahim, A., Almarzouqi, A., Abbas, S., Hisham, F., & Griffiths, J. (2020). Privacy, confidentiality, security and patient safety concerns about electronic health records. International Nursing Review, 67(2), 218–230. 

Bellerose, M., Collin, L., & Daw, J. R. (2022). The ACA Medicaid expansion and perinatal insurance, health care use, and health outcomes: A systematic review. Health Affairs, 41(1), 60–68. 

Chae, D., Kim, J., Kim, S., Lee, J., & Park, S. (2020). Effectiveness of cultural competence educational interventions on health professionals and patient outcomes: A systematic review. Japan Journal of Nursing Science, 17(3). 

Cummings, G. G., Lee, S., Tate, K., Penconek, T., Micaroni, S. P. M., Paananen, T., & Chatterjee, G. E. (2020). The essentials of nursing leadership: A systematic review of factors and educational interventions influencing nursing leadership. International Journal of Nursing Studies, 115, 103842. 

Grote, T., & Berens, P. (2019). On the ethics of algorithmic decision-making in healthcare. Journal of Medical Ethics, 46(3), 205–211.

Bani Issa, W., Al Akour, I., Ibrahim, A., Almarzouqi, A., Abbas, S., Hisham, F., & Griffiths, J. (2020). Privacy, confidentiality, security and patient safety concerns about electronic health records. International Nursing Review, 67(2), 218–230.

Håkansson Eklund, J., Holmström, I. K., Kumlin, T., Kaminsky, E., Skoglund, K., Höglander, J., Sundler, A. J., Condén, E., & Summer Meranius, M. (2019). “Same same or different?” A review of reviews of person-centered and patient-centered care. Patient Education and Counseling, 102(1), 3–11. 

Capella 4050 Assessment 3

Kwame, A., & Petrucka, P. M. (2020). Communication in nurse-patient interaction in healthcare settings in sub-Saharan Africa: A scoping review. International Journal of Africa Nursing Sciences, 12(100198), 100198. 

Luther, B., Barra, J., & Martial, M.-A. (2019). Essential nursing care management and coordination roles and responsibilities. Professional Case Management, 24(5), 249–258. 

Mullen-Fortino, M., Rising, K. L., Duckworth, J., Gwynn, V., Sites, F. D., & Hollander, J. E. (2019). Presurgical assessment using telemedicine technology: Impact on efficiency, effectiveness, and patient experience of care. Telemedicine and E-Health, 25(2), 137–142.

Sharifi, N., Adib-Hajbaghery, M., & Najafi, M. (2019). Cultural competence in nursing: A concept analysis. International Journal of Nursing Studies, 99(1).  

Shlobin, N. A., Clark, J. R., Hoffman, S. C., Hopkins, B. S., Kesavabhotla, K., & Dahdaleh, N. S. (2021). Patient education in neurosurgery: Part 2 of a systematic review. World Neurosurgery, 147, 190-201.e1. 

Stubbe, D. E. (2020). Practicing cultural competence and cultural humility in the care of diverse patients. FOCUS, 18(1). 

Capella 4050 Assessment 3