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NURS FPX 4010 Assessment 4 Stakeholder Presentation

Student Name

Capella University

NURS4010 Leading in Intrprof Practice

Prof. Name

Date

Stakeholder Presentation

Hi! My name is Georgia; today I will present a stakeholder presentation that will help the organization bring change to achieve its goal in improving communication among the interdisciplinary team. The presentation consists of the organization issue on which the interdisciplinary plan is based.  The evidence-based plan includes the practices that help the interdisciplinary team bridge the team’s communication gap. The allocation of human and financial resources and implementing the plan will be part of the presentation. Finally, criteria will be presented to help evaluate the change proposal plan’s efficacy.

Organizational Issue 

The organizational issue faced by the emergency department (ED) at the United Hospital is the communication gap in the interdisciplinary team. This communication gap leads to more errors in information flow and clarity. Moreover, team members are confused and disrupted, which hinders work completion due to a lack of collaboration and communication. These results in more patient visits and long stays in ED and risks to patient safety and quality of care.

Effective communication skills training helps healthcare professionals practice active listening during the information flow, gathering and sharing it with team members. The shared decision-making approach will improve the communication and collaboration of the interdisciplinary team and improve patient outcomes (Buljac-Samardzic et al., 2020). The organizational goal is to improve the communication gap of the interdisciplinary team, which helps them to achieve patient outcomes. 

Potential Consequences

If this collaborative interdisciplinary approach is not implemented in the hospital, more errors in information flow and clarity will occur. The confusion among the team members will impact their performance when they do not participate in decision-making. The lack of communication and collaboration will increase patient visits and stays, affecting patient satisfaction. Moreover, the hospital budget will also be affected due to patient stays, ED visits, and wrong treatment. 

Relevance of Interdisciplinary Team Approach

The healthcare professionals working in the United Hospital ED lack communication; however, this interdisciplinary team approach, which includes the effective communication skills workshop and shared decision-making, is the best and most relevant approach that will bridge the gap in the team. Shared decision-making and effective communication skills interventions are specific to the team’s requirements. These two approaches include team characteristics like shared leadership, interdependence, and responsibilities of the team members.

NURS FPX 4010 Assessment 4 Stakeholder Presentation

This team characteristic manages collaboration in the team to reduce the gap and improve patient safety errors. Thus, focusing on interdisciplinary team communication reduces errors in information flow and gathering (Dietl et al., 2023). Interdisciplinary communication gap issue faced by the general hospital in Solvenia, which leads to medical errors and a reduction in patient safety. 70% of the errors in this hospital were due to communication in the team.

However, after analysis of the issue, the hospital implemented effective communication training to enhance the communication among team members, which helped the hospital to improve the performance of the team and improve the quality of care and patient safety (Erjavec et al., 2022). This approach will help achieve the organisation’s goal of communicating effectively in the team and achieving patient outcomes through reduced errors in information gathering and flow. 

Evidence-Based Interdisciplinary Plan Summary

The objective of an interdisciplinary plan to improve and achieve the organizational goal to bridge the communication gap in the team. The plan objective is based on evidence-based practices such as effective communication skills workshops and shared decision-making of the team. The interdisciplinary team have nurses, health educator, IT technician and logistics. The resources projector and screen along with experienced health educators for training.

The health educators will train healthcare professionals in effective communication skills, such as active listening and engagement in the hospital meeting room. The head nurse ensures the availability of all professionals for the training by adjusting their duty schedule. The logistics department and IT team will ensure that resources such as projectors, computers, and information materials are adequately available and appropriately working in the meeting room during training. Implementing evidence-based practices involves the organizational will, team cooperation, and personal dedication of the team, which is the ultimate objective for nurses, clinicians, and healthcare organizations (Shayan et al., 2019). 

NURS FPX 4010 Assessment 4 Stakeholder Presentation

In North America, there are ten thousand deaths of patients due to medical errors, and the communication gap is the leading cause of these errors. The Institute of Medicine (IOM), in the report ‘Err to Human, has provided the adverse effect of the communication gap in an interdisciplinary team along with evidence-based practices to bridge the team’s gap. Effective communication skills include listening to other team members, giving feedback, assessing the information, sharing information, and participating in shared decision-making.

These practices are also identified by the World Health Organization (WHO) (Lateef, 2022). Interdisciplinary team decision-making depends on personal skills such as responsibility and active listening and team management skills such as collaboration and communication with other members (Khodeir & Nessim, 2019). The evidence for the plan is from the IOM, WHO, and the WileyonlineLibrary. These sources specifically defined the importance of the communication and decision-making power of the interdisciplinary and its impact on organizational and patient outcomes.  

Implementation of Interdisciplinary Plan

The plan will be implemented according to the Plan-Do-Study-Act (PDSA) model. Effective communication skills workshops and decision making is the plan for the team, which is necessary to achieve the organizational goal and patient outcomes. Shared decision-making will help the healthcare professional share information, impacting team coordination and communication. The training of communication skills is provided to healthcare professionals, and their results will be checked through the assessment.

NURS FPX 4010 Assessment 4 Stakeholder Presentation

The evaluation of the plan’s effectiveness is made through the assessment of the team members. The plans will be made to achieve the organization’s goal and enhance communication and collaboration (Katowa-Mukwato et al., 2020). The human and financial resources will be managed by collaborating with external stakeholders such as policymakers, human resource specialists and organization administrators. The organization administrators will help allocate the financial resources through collaboration with human resource specialists, such as hiring experienced health educators and budgeting for equipment required for the plan.

Real World Example

The outcomes of the interdisciplinary team depend on the financial and human resources. The allocation of resources includes the best patient treatment from experienced healthcare professionals. The evaluation of the team and organization help the administrators to provide resources accordingly and to exclude the services that increase the cost for both the patient and the healthcare professional. The administrators in Kenya hospitals in breast cancer have adopted this approach, which consists of team care services and evaluates the care services to allocate financial and human resources (Mutebi et al., 2020).

Evaluation or Evidence-Based Criteria

The evidence-based criteria evaluate the project and how it impacts the organizational goal. The Organization for Economic Cooperation and Development (OECD) criteria include the Relevance, which consists of the proposed change working appropriately. Coherence proposed change is helpful to implement. The effectiveness of the proposed change helps to achieve the organization’s objectives.

Efficiency is the allocation of the resources to proposed change. Impact of the proposed change. Sustainability of the change and how the organization benefits from change (Patton, 2020). The change in organization fits the criteria for the project; the communication and shared decision-making will help the organization to improve the collaboration of the interdisciplinary team and benefit the team in reducing errors in information gathering and flow. 

Conclusion

The United Hospital faces an issue in ED: a lack of communication that generates errors. The evidence-based plan, based on effective communication skills and shared decision-making, improves the team’s communication and collaboration. The plan’s implementation is made through the PDSA model, and the allocation of resources through policymakers, organizations and human resources specialists is made. The OECD gives evidence-based criteria, which help evaluate the plan’s efficiency and help achieve organizational outcomes. 

References 

Buljac-Samardzic, M., Doekhie, K. D., & van Wijngaarden, J. D. H. (2020). Interventions to improve team effectiveness within health care: A systematic review of the past decade. Human Resources for Health, 18(1). https://doi.org/10.1186/s12960-019-0411-3 

Katowa-Mukwato, P., Mwiinga-Kalusopa, V., Chitundu, K., Kanyanta, M., Chanda, D., Mbewe Mwelwa, M., Ruth, W., Mundia, P., & Carrier, J. (2020). Implementing evidence-based practice nursing using the PDSA model: Process, lessons and implications. International Journal of Africa Nursing Sciences, 14, https://doi.org/10.1016/j.ijans.2020.100261  

Khodeir, L. M., & Nessim, A. A. (2019). Changing skills for architecture students employability: Analysis of job market versus architecture education in Egypt. Ain Shams Engineering Journal. https://doi.org/10.1016/j.asej.2019.11.006 

Lateef, A. (2022). Importance of teamwork communication in nursing practice. Nursing Communications, 6(0). https://doi.org/10.53388/in2022015 

NURS FPX 4010 Assessment 4 Stakeholder Presentation

Mutebi, M., Anderson, B. O., Duggan, C., Adebamowo, C., Agarwal, G., Ali, Z., Bird, P., Bourque, J., DeBoer, R., Gebrim, L. H., Masetti, R., Masood, S., Menon, M., Nakigudde, G., Ng’ang’a, A., Niyonzima, N., Rositch, A. F., Unger‐Saldaña, K., Villarreal‐Garza, C., & Dvaladze, A. (2020). Breast cancer treatment: A phased approach to implementation. Cancer, 126(S10), 2365–2378. https://doi.org/10.1002/cncr.32910 

Patton, M. Q. (2020). Evaluation criteria for evaluating transformation: Implications for the Coronavirus pandemic and the global climate emergency. American Journal of Evaluation, 42(1), 53–89. https://doi.org/10.1177/1098214020933689 

Shayan, S. J., Kiwanuka, F., & Nakaye, Z. (2019). Barriers associated with evidence‐based practice among nurses in low‐ and middle‐income countries: A systematic review. Worldviews on Evidence-Based Nursing, 16(1), 12–20. https://doi.org/10.1111/wvn.12337