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NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

Student Name

Capella University

NURS4010 Leading in Intrprof Practice

Prof. Name

Date

Interview and Interdisciplinary Issue Identification

As part of my assessment, I interviewed a nurse who provided valuable insights into the issues and potential in the healthcare organization. Based on the interview, a report is prepared indicating an issue that could benefit from an interdisciplinary approach. In addition, the best practices are examined through available evidence to address this issue using change theories, leadership strategies, and collaboration approaches. 

Interview Summary

During the interview, I talked with Rose, a nurse and a team leader from United Hospital. As a senior nurse, her primary tasks include monitoring workflow, including task tracking and assignment, serving as the first point of contact for team inquiries and issues, and assisting new team members’ onboarding. She is also in charge of resolving unusual problems by working with team members, leadership, and other divisions within the hospital. During the interview, I used open-ended questions to enable the interviewee to provide in-depth responses, allowing for a wide range of answers and promoting comprehensive data gathering. Researchers frequently use open-ended questions because of their ability to generate comprehensive participant perspectives (Gaur et al., 2020).

NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identificationv

A significant concern mentioned during the interview was the lack of effective communication between healthcare professionals and between nurses and patients. It happens particularly during periods of ongoing workflow and process modifications. She described that due to a lack of communication between interdisciplinary teams and nurses and patients in the emergency department, the process changes were not regularly conveyed immediately to all team members, resulting in confusion and disruptions in task completion and affecting patient safety. This affects the completion ability of work on time by creating confusion among team members.

To United Hospital has previously implemented communication training and interdisciplinary team meetings to address communication difficulties, but they were partially successful. The hospital promotes a collaborative atmosphere, particularly in the emergency department, where Rose’s broad interdisciplinary team expertise highlights the crucial significance of excellent communication in maintaining patient safety and operational efficiency.

Issue Identification

Lack of efficient communication among interprofessional teams and between nurses and patients is the primary cause of the high number of medical errors in any healthcare organization. Lack of communication, delayed diagnosis, redundant testing, prescription errors, and impaired patient outcomes can all result from insufficient information flow during care transitions. An interdisciplinary collaborative approach can deliver effective communication between healthcare departments, which is crucial for reducing the risks of limited information conveyed and improving overall patient care quality (Hlescu et al., 2019).

With the help of interprofessional team education and training programs, healthcare workers better know one another’s roles and responsibilities and learn how to interact with patients. These programs attempt to improve communication and collaboration among healthcare practitioners and nurse patients (Irajpour et al., 2019), eventually improving patient care and outcomes. 

Change Theories Leading to an Interdisciplinary Solution

The Plan-Do-Study-Act (PDSA) is a four-stage repetitive model for solving a problem or implementing a change. It involves planning a change, implementing it using all available resources and knowing the possible consequences, studying the results and effects on the stakeholders, and then acting on what was learned to improve further. It is a continuous cycle for refining any process and achieving better outcomes.

A study by Pan et al. (2022) advocates that by implementing this model, organizations can benefit from interprofessional teamwork in improving the overall quality of work. The change theories are the best practices that can improve an organization’s process and working behaviors. One such change theory was proposed by Lippitt in 1973. This theory consists of seven steps: Identify and diagnose the problem comprehensively by analyzing the possible consequences and determining the stakeholders. Assess motivation and capability for change by analyzing financial and human resource capacities. Evaluate the change and the agent’s drive and resources for initiating and sustaining the change.

NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

Choose revolutionary change goals by outlining the change process, creating action plans and strategies, and clarifying the change agent’s role to all employees by portraying them as an expert in implementing change. Sustain the change by constructive feedback and communication, Gradually dismiss the supportive relationship with the change agent (Adelman et al., 2023).

Implementing this theory will encourage interdisciplinary collaborations in healthcare as the change can not be implemented with only one individual. The change agent will lead this by collaborating and communicating with other members on the smooth implementation of any change, reducing the communication gap. The literature cited here fits in CRAAP criteria as it is recently published and credible as the authors of the cited articles have an excellent research profile in this feild, and the journals are also very reputable. They have explained the topics of planned changes extensively.

Leadership Strategies Leading to an Interdisciplinary Solution

Nurse leaders play a critical role in the healthcare system by employing interpersonal skills, conflict resolution, and adaptability. Through transformational they mentor and guide trainee nurses, setting an example for potential future leaders in the profession. Conflict resolution is vital for addressing differences in viewpoints among the healthcare team, which will improve interprofessional collaboration and patient satisfaction. Effective communication is essential for creating a cooperative culture in the healthcare industry. Furthermore, nurse leaders must constantly evolve and communicate effectively to navigate the dynamic healthcare sector (Chika, 2023).

NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

Democratic leadership is recommended in scenarios where time is not a constraint. The leader lacks necessary information or  divergence of interests between leaders and subordinates. It effectively builds trust and achieves consensus among followers (Rosing et al., 2022). It also improves the interprofessional teams’ relationship with their mutual collaborations and communications. The cited literature in this context holds credibility and relevance. The referenced articles are recently published in well-reputed journals, and the authors have notable research profiles within the domain, adding to the credibility of the information. The articles thoroughly delve into leadership strategies, enhancing the depth and comprehensiveness of the discussion.

Collaboration Approaches for Interdisciplinary Teams

Interdisciplinary cooperation is vital for successful working and getting the best outcomes from interdisciplinary teams working in healthcare organizations. It was the most significant factor for interdisciplinary teams in healthcare organizations as it benefits both the healthcare professional and patients (Bendowska et al., 2023). It can improve  patient care and safety, job satisfaction of healthcare professionals, the working environment, and the overall quality of healthcare organizations.

Effective and skillful communication within healthcare teams raises their capacity to collaborate amicably in pursuit of shared objectives. This results in the development of patient care tailored to their unique requirements, the formation of shared decision-making procedures, the facilitation of conflict resolution, and the simplification of challenging dialogues. Furthermore, it guarantees that information is readily comprehensible and actionable through clear communication in face-to-face interactions, ultimately fostering productive teamwork and positive healthcare outcomes (Bell et al., 2023). These approaches from the recently published and credible resources can solve the issue of the communication gap between interprofessional teams.

References

Adelman-Mullally, T., Nielsen, S., & Chung, S. Y. (2023). Planned change in modern hierarchical organizations: A three-step model. Journal of Professional Nursing, 46(46), 1–6. https://doi.org/10.1016/j.profnurs.2023.02.002  

Bell, E., Benefield, D., Vollenweider, A., Wilson, K., Warren, L. L., & Aroke, E. N. (2022). Improving communication between ICU nurses and anesthesia providers using a standardized handoff protocol. Journal of PeriAnesthesia Nursing. https://doi.org/10.1016/j.jopan.2022.08.002  

Bendowska, A., & Baum, E. (2023). The significance of cooperation in interdisciplinary health care teams as perceived by Polish medical students. International Journal of Environmental Research and Public Health, 20(2), 954. https://doi.org/10.3390/ijerph20020954  

Chika, O. (2023). Transformational leadership style: Implication for nursing practice. IDOSR JOURNAL of ARTS and MANAGEMENT, 8(1), 1–8. https://www.idosr.org/wp-content/uploads/2023/02/IDOSR-JAM-81-1-8-2023.-Nursing-practice-9.pdf  

Gaur, P. S., Zimba, O., Agarwal, V., & Gupta, L. (2020). Reporting survey-based studies – A primer for authors. Journal of Korean Medical Science, 35(45). https://doi.org/10.3346/jkms.2020.35.e398 

NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

Hleșcu, A. A., Hanganu, B., Manoilescu, I. S., Bîrlescu, A. E., Petre Ciudin, V., & Ioan, B. G. (2019). Bridging the team communication gap, an essential step in the medical organizational cultures. Journal of Intercultural Management and Ethics, 2(1), 79–85. https://doi.org/10.35478/jime.2019.1.10 

Irajpour, A., Farzi, S., Saghaei, M., & Ravaghi, H. (2019). Effect of interprofessional education of medication safety program on the medication error of physicians and nurses in the intensive care units. Journal of Education and Health Promotion, 8(196). https://doi.org/10.4103/jehp.jehp_200_19  

Pan, N., Luo, Y. Y., & Duan, Q. X. (2022). The influence of PDCA cycle management mode on the enthusiasm, efficiency, and teamwork ability of nurses. BioMed Research International, 2022, 1–7. https://doi.org/10.1155/2022/9352735 

Rosing, F., Boer, D., & Buengeler, C. (2022). When timing is key: How autocratic and democratic leadership relate to follower trust in emergency contexts. Frontiers in Psychology, 13(904605). ncbi. https://doi.org/10.3389/fpsyg.2022.904605  

Tiwary, A., Rimal, A., Paudyal, B., Sigdel, K. R., & Basnyat, B. (2019). Poor communication by health care professionals may lead to life-threatening complications: Examples from two case reports. Wellcome Open Research, 4(1). https://doi.org/10.12688/wellcomeopenres.15042.1